ABOUT MONITORING EXCELLENCE

Proudly Australian owned and operated, Monitoring Excellence is an ASIAL graded monitoring centre that provides 24-hour security alarm monitoring to large and small corporations, local and state government organisations and residential premises across Australia with monitoring centres in WA, NSW and SA.

Monitoring Excellence is a subsidiary of the ASX listed company Threat Protect Australia Limited. We are a leading security company supporting thousands of customers across Australia and offer a range of security services, from electronic security systems, to consultancy and guarding. Whether residential or commercial, local or global, we identify security risks and provide solutions that perfectly meet our clients’ needs.

Fast-paced, growing and agile we’re seeking a team member to help us get to the next level. We are currently seeking dynamic and experienced customer-service oriented Accounts Receivable Officer to join our supportive and friendly AR team on a Permanent Full-time basis.

The Role

The responsibilities of the successful Accounts Receivable Officer will include:

• Create Billings, Reconciliations, Invoice Processing, Month-End Assistance/ Reporting & Collections.
• Responsible for calling and following up unpaid/ overdue accounts and arranging payment.
• Receipting payments and allocating high volumes of transactions.
• Investigate credit collection matters and resolve any irregularities or enquiries.
• Foster good credit relationships with clients.
• Monitor accounts for non-payments, delayed payments and other irregularities.
• Keeping constant open communication with clients regarding queries and all issues with their accounts, ensure that prompt responses are given, and all issues are dealt with quickly and effectively.
• Work with other business functions and team members to ensure the best possible outcome for customers.
• Ensure banking duties (including cash transfers and bank reconciliations) are performed accurately and in a timely manner.
• Assist with month end accounting procedures and the production of reports as required.

The Challenge

• need to have excellent time management skills and the motivation to work independently.
• have the confidence to negotiate with clients and offer workable suggestions for accounts falling into arrears.
• eye for detail and exceptional experience to a growth-focused company.

Skills & Experience

Essential:

• Minimum 3 to 4 years of experience in a similar role.
• Exceptional in all areas of account reconciliations.
• High level of data entry accuracy.
• Experience with collection from outstanding debtors.
• Excellent verbal and written communication and reporting skills
• Ability to communicate confidently at all levels, with other departments and have good telephone manners.
• Ability to multitask with excellent time management and organisational skills.
• Highly motivated with outstanding attention to detail.
• Ability to work with minimum supervision.
• Strong PC skills with above average knowledge of Microsoft Office & Outlook.

Desirable:

• Experience with PRONTO and MYOB Advanced.
• Online Payment system platform experience.
• Automated Collection Software experience.
• Ticketing system experience - ZOHO

If you believe you have the skills, experience and customer focused approach to successfully perform in the role, please apply now! Shortlisting will commence immediately.

Candidates are encouraged to send a cover letter summarising any existing employment and previous work experience in a similar environment which could be beneficial for this position.

Please note only those applicants who are selected to proceed to the next level will be contacted for interviews.

Monitoring Excellence Security Agent's licence number: SA56342