Collections / Customer Service

Job Description

Title: Collections / Customer Service

Company Name: AccountAbility

Vacancy: 3

Job Location: Sydney, North Shore & Northern Beaches

Employment Status: Full Time

Collections / Customer Service

  • 6 months contract
  • Immediate start
  • Hybrid Customer service / disputes role

Our client located in Brisbane, is looking for experienced Collections/Customer Service Specialist to join their team on a 6 months contract. There are multiple vacancies available with a quick turnaround expected.

The successful candidate will be experienced within Financial Services, Credit/Collections or volume Customer Service and be able to deal with high level disputes, using their excellent communication and negotiation skills to reach a mutual outcome for both the business and the customer.

The role:

  • Working with both internal and external stakeholders on level 1 and escalated queries (Via Phone and Email)
  • High level investigation on each case
  • Dealing with sensitive and confidential data
  • Using excellent customer service to maintain customer satisfaction, whilst also reaching mutual resolution
  • Analysing data received through investigations to make suggestions for the outcome

The successful candidate will have:

  • A background in either Credit/Collections, Account Management or Customer Service within Financial Services
  • Excellent customer service skills and high level written communication
  • An empathetic and customer centric approach to resolutions
  • Effective negotiation skills and be able to deal with high level disputes
  • Be familiar with the Privacy Act and relevant legislation
  • Be tech savvy, and able to pick up a range of different systems and databases
  • Will be immediately available to commence within the next week.

The company is offering:

  • Flexible working
  • Supportive team environment
  • Extensive training
  • 6 months contract
  • Competitive rates

Working Holiday Visa holders with the right background will be considered, if they can commit to the full 6 month period. All candidates will be required to undergo full background checks in order to successfully join the company.

If you think the role sounds like you, apply here today as we will be interviewing ASAP.

Our client located in Brisbane, is looking for experienced Collections/Customer Service Specialist to join their team on a 6 months contract. There are multiple vacancies available with a quick turnaround expected.

The successful candidate will be experienced within Financial Services, Credit/Collections or volume Customer Service and be able to deal with high level disputes, using their excellent communication and negotiation skills to reach a mutual outcome for both the business and the customer.

The role:

  • Working with both internal and external stakeholders on level 1 and escalated queries (Via Phone and Email)
  • High level investigation on each case
  • Dealing with sensitive and confidential data
  • Using excellent customer service to maintain customer satisfaction, whilst also reaching mutual resolution
  • Analysing data received through investigations to make suggestions for the outcome

The successful candidate will have:

  • A background in either Credit/Collections, Account Management or Customer Service within Financial Services
  • Excellent customer service skills and high level written communication
  • An empathetic and customer centric approach to resolutions
  • Effective negotiation skills and be able to deal with high level disputes
  • Be familiar with the Privacy Act and relevant legislation
  • Be tech savvy, and able to pick up a range of different systems and databases
  • Will be immediately available to commence within the next week.

The company is offering:

  • Flexible working
  • Supportive team environment
  • Extensive training
  • 6 months contract
  • Competitive rates

Working Holiday Visa holders with the right background will be considered, if they can commit to the full 6 month period. All candidates will be required to undergo full background checks in order to successfully join the company.

If you think the role sounds like you, apply here today as we will be interviewing ASAP.

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