Credit Manager/Senior Financial Resolution Specialist

Job Description

Title: Credit Manager/Senior Financial Resolution Specialist

Company Name: Page Personnel Finance & Accounting

Vacancy: 2

Job Location: Australia, Victoria, Melbourne, melbourne

Employment Status: Full Time

Page Personnel Finance are currently partnering with a large ASX listed insurance/financial services organisation to recruit a Credit Manager/Senior Resolution Specialist on a permanent basis. If you prioritise excellent stakeholder engagement and have a vested interest in process improvement, this is the opportunity for you!

Client Details

Our client is a household name and market leaders in their field. They have a customer focused mentality and prioritise the well-being of their employees. They offer extensive workplace flexibility and a clear path for internal progression. Our client has an outstanding training/on-boarding program. They have an excellent culture which is demonstrated by their strong employee retention rates.

Description

Reporting to the Risk Manager, your key deliverables will include:

  • Hardship case management

    • Early and late stage collections

    • Litigation and recoveries

    • Bankruptcy notices

    • Deceased Estates

    • Debt Charge-Off

    • Disputes and complaints

    • Records Management

    • Maintain Policies & Procedures

    • Management Reporting

    • Continuous Improvement

    • Internal Staff Training & Awareness

    • Intra-Team Coverag

    • Internal & External Relationshi

  • Compliance, Governance & WHS

Profile

Capabilities

  • Superior customer care skills
  • Initiative and ability to lead and work with little supervision
  • Acute hardship, collections and case management skills
  • Proven ability to coordinate and prioritise workflows and tasks, and consistently meet deadlines
  • Outcome focused with strong and consistent attention to detail
  • Well-developed relationship management skills
  • Values based ethos with a passion for delivering high quality, customer centric outcomes
  • A 'can-do' attitude with an unrelenting focus on effectively fulfilling customer and business needs
  • Well-developed communication, negotiation and presentation skills (both written and verbal)
  • Strong influencing and problem-solving skills

Ideal skill-set

  • Financial services analytical (data) experience, preferably in a banking
  • At least 5 years' experience in collections with financial services providers, including recent experience in banking
  • Demonstrated experience with collections and hardship case management
  • Expert knowledge and understanding of relevant legislative/regulatory requirements, such as the NCCP Act and ASIC/ACCC Debt Collection Guideline for Collectors & Creditors
  • Knowledge of ASIC, APRA, OAIC (Privacy) and relevant industry Codes of Conduct
  • Tier 2 ASIC accreditation
  • General understanding of banking processes, products, services and systems

Job Offer

  • Office in the heart of the Melbourne CBD
  • Career progression

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jonathan Dawson on 0415142246 or email [email protected]

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