Customer Engagement Trainer

Job Description

Title: Customer Engagement Trainer

Company Name: Metricon Homes

Vacancy: 2

Job Location: Melbourne, Eastern Suburbs

Employment Status: Contract/Temp

Customer Engagement Trainer

Through our enterprise RTO, Metricon continues to invest in the learning and development of our people to ensure they can deliver excellence for our customers.

As a leading, multi award winning new home builder, we understand that the capabilities of our people are paramount to our ongoing success.

To support our RTO’s learning programs, we're looking for highly experienced energetic trainers & assessors for our Cert IV in Customer Engagement.

To be considered you must have:
• A Cert IV in Training Assessment (TAE 40116)
• Relevant customer engagement competencies and/or quals at least to the level being delivered and assessed
• Ability to motivate trainees & deliver engaging learning to diverse groups of trainees
• High level of facilitation, consultation, communication & coaching skills
• Considerable hands-on experience in delivering formal certified learning programs
• Demonstrated ability & commitment to upholding RTO standards including training & assessment practices

While you will need to be able to work autonomously, you will also need to work within a team environment with a flexible mindset and strong organisational skills.

In this role, you will need to:
• Deliver Cert IV Customer Engagement training sessions
• Support trainees with their learning and assessment material
• Work closely with trainees and their managers to ensure skills development and traineeship completions
• Provide coaching to trainees in the workplace
• Assist with qualification assessments when required
• Provide feedback on training effectiveness and trainee progress
• Update materials to support program innovation
• Travel to different sites to deliver training when required.

We are open to considering a number of flexible working arrangements including casual, contract and permanent arrangements, including part time and full time opportunities. As the program is being delivered across Queensland, New South Wales and Victoria, we are looking for suitably qualified people across each of these States. A blended model is used to deliver the program including face to face delivery, video based virtual delivery, workplace coaching and self-paced e-learning.

Why Metricon?
• A long-standing, dynamic brand established in 1976
• A growing business, providing significant career opportunities across diverse roles
• A highly engaged business with a learning culture
• A State Training award winner with an innovative mindset.

This is a great opportunity to make a real difference to others in a supportive workplace that values people.

This role requires a national police check to be undertaken.
Love where you live
Through our enterprise RTO, Metricon continues to invest in the learning and development of our people to ensure they can deliver excellence for our customers.

As a leading, multi award winning new home builder, we understand that the capabilities of our people are paramount to our ongoing success.

To support our RTO’s learning programs, we're looking for highly experienced energetic trainers & assessors for our Cert IV in Customer Engagement.

To be considered you must have:
• A Cert IV in Training Assessment (TAE 40116)
• Relevant customer engagement competencies and/or quals at least to the level being delivered and assessed
• Ability to motivate trainees & deliver engaging learning to diverse groups of trainees
• High level of facilitation, consultation, communication & coaching skills
• Considerable hands-on experience in delivering formal certified learning programs
• Demonstrated ability & commitment to upholding RTO standards including training & assessment practices

While you will need to be able to work autonomously, you will also need to work within a team environment with a flexible mindset and strong organisational skills.

In this role, you will need to:
• Deliver Cert IV Customer Engagement training sessions
• Support trainees with their learning and assessment material
• Work closely with trainees and their managers to ensure skills development and traineeship completions
• Provide coaching to trainees in the workplace
• Assist with qualification assessments when required
• Provide feedback on training effectiveness and trainee progress
• Update materials to support program innovation
• Travel to different sites to deliver training when required.

We are open to considering a number of flexible working arrangements including casual, contract and permanent arrangements, including part time and full time opportunities. As the program is being delivered across Queensland, New South Wales and Victoria, we are looking for suitably qualified people across each of these States. A blended model is used to deliver the program including face to face delivery, video based virtual delivery, workplace coaching and self-paced e-learning.

Why Metricon?
• A long-standing, dynamic brand established in 1976
• A growing business, providing significant career opportunities across diverse roles
• A highly engaged business with a learning culture
• A State Training award winner with an innovative mindset.

This is a great opportunity to make a real difference to others in a supportive workplace that values people.

This role requires a national police check to be undertaken.

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