Customer Service & Administration Supervisor

Job Description

Title: Customer Service & Administration Supervisor

Company Name: Cleanaway

Vacancy: 2

Job Location: Melbourne, Northern Suburbs

Employment Status: Full Time

Customer Service & Administration Supervisor

  • Full time on site position – Campbellfield, VIC
  • Be a part of making a sustainable future possible
  • ASX listed company

 

Who we are

When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies to provide sustainable waste management solutions.

 

The Position

  • Ensure consistent execution of end-to-end processes in accordance with company policies
  • Continuously enhance service delivery by learning new professional skills and sharing best practice
  • Highlight risks, opportunities and alternatives to resolve or enhance service performance
  • Manage and maintain accurate data records
  • Reconcile, report and audit asset management as required
  • Drive continuous improvement in the utilisation and productivity of administration processes

 

Your Skills and Experience

  • Experience in managing/ supervising customer service/administrative teams and personnel
  • Demonstrated ability to coach and mentor a team
  • Excellent written and verbal communication skills
  • Proven track record involving process simplification & standardization
  • Tertiary qualifications in business administration or equivalent experience
  • Familiarity with contact centre technologies and customer reporting tools
  • Familiarity with Finance EOM processes

 

Benefits

  • Training and development opportunities
  • Competitive pay and benefits
  • Job security
  • Great leadership team

 

How to Apply

Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking “Apply”.

www.cleanaway.com.au

  • Full time on site position – Campbellfield, VIC
  • Be a part of making a sustainable future possible
  • ASX listed company

 

Who we are

When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies to provide sustainable waste management solutions.

 

The Position

  • Ensure consistent execution of end-to-end processes in accordance with company policies
  • Continuously enhance service delivery by learning new professional skills and sharing best practice
  • Highlight risks, opportunities and alternatives to resolve or enhance service performance
  • Manage and maintain accurate data records
  • Reconcile, report and audit asset management as required
  • Drive continuous improvement in the utilisation and productivity of administration processes

 

Your Skills and Experience

  • Experience in managing/ supervising customer service/administrative teams and personnel
  • Demonstrated ability to coach and mentor a team
  • Excellent written and verbal communication skills
  • Proven track record involving process simplification & standardization
  • Tertiary qualifications in business administration or equivalent experience
  • Familiarity with contact centre technologies and customer reporting tools
  • Familiarity with Finance EOM processes

 

Benefits

  • Training and development opportunities
  • Competitive pay and benefits
  • Job security
  • Great leadership team

 

How to Apply

Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking “Apply”.

www.cleanaway.com.au

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