Director - Employer Advisory Service

Job Description

Title: Director - Employer Advisory Service

Company Name: Fair Work Ombudsman

Vacancy: 1

Job Location: Australia, New South Wales, Sydney, CBD, Inner West & Eastern Suburbs, sydney

Employment Status: Full Time

  • Ongoing Executive Level 2 opportunity
  • Position available in Sydney or Melbourne
  • Deliver specialised services to customers and provide expert guidance on the application of complex legislation and policies

The Fair Work Ombudsman (FWO) is an independent statutory office established by the Fair Work Act 2009. Our role is to promote harmonious, productive and cooperative workplace relations and ensure compliance with Australian workplace laws. We are valued by the community for supporting compliant, productive and inclusive Australian workplaces and we deliver practical workplace relations advice and assistance.

A new service offering, the Employer Advisory Service (EAS) is being established, commencing 1 July 2021. We are seeking exceptional candidates who can join this newly created team in mid May 2021.

The EAS will provide small businesses with tailored written advice on the application of National Employment Standards, award provisions and other matters relating to pay and employee entitlements. The EAS is intended to provide businesses with greater confidence to identify and apply their obligations under the Fair Work Act 2009 and reduce the likelihood of wage underpayments occurring.

The team will ensure the needs of small business for accurate, timely written advice are met, that the EAS aligns with policy objectives and that service improvement initiatives are identified and implemented.

As the Director – EAS, you deliver specialised services to customers through the promotion of a customer-focussed culture, the achievement of performance and customer service measures and provision of expert guidance on the application of complex legislation and policies.

A tertiary qualification in business/law/industrial relations and demonstrated experience in understanding the regulatory environment affecting Australian Workplaces will be required.

The FWO provides a challenging and supportive work environment with access to great training and development opportunities and flexible working arrangements. You will be rewarded and recognised for your performance and have the satisfaction of knowing you work for an agency which aims to achieve fairness in Australian workplaces.

For further information about the Fair Work Ombudsman, please visit www.fairwork.gov.au.

Typical Duties

The following responsibilities, although not exhaustive, are indicative of the work of a Director in the EAS team:
 

  • Providing the vision and leading the operational delivery and continuous improvement activities of the EAS. This includes ensuring customer service and quality standards that support the strategic objectives of the FWO.
  • Develop and maintain effective relationships with key internal and external stakeholders.
  • Supporting the Senior Executive Service cohort to ensure the strategic direction of the EAS is being met, and that complex issues are managed and key performance indicators are being satisfied.
  • Leading the continuous improvement activities of the EAS; ensuring continuity of service and quality standards that support the strategic objectives of the FWO.
  • Drafting, settling and providing expert guidance and oversight of written advice to small businesses on complex workplace relations matters relating to application of the Fair Work Act 2009 (Cth), and associated instruments. This includes ensuring information is provided in easily understood terms.
  • Implementing measures to assess workflow, resourcing and work plans, to ensure the EAS is responsive and proactive in its service delivery.
  • Building team capability through coaching others, providing performance feedback, conflict resolution and encouraging career development.


Selection Criteria

To be successful in the Director - EAS role you will possess the following attributes:
 

  • Demonstrated ability to set and implement the strategic direction of a team or program of work
  • Demonstrated ability to lead the operational delivery of a team that exceeds performance, quality and customer outcomes which are aligned to organisational objectives.
  • Experience drafting, reviewing and providing guidance on written correspondence that provides complex information in easily understood language.
  • Demonstrated experience in the establishment and implementation of a service to customers where your strategic vision and recommendations led to service improvements.
  • Demonstrated experience in the development of team capability through coaching, performance feedback, direction and purpose which led to better performance, quality and customer outcomes.
  • Ability to build and maintain a broad range of positive relationships with peers, and internal and external stakeholders to achieve collaborative outcomes in the attainment of a strategic or operational goal.
  • In-depth knowledge of Australian workplace relations system and relevant legislation, agency policies and frameworks.

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