Finance Systems Support Analyst – 12 Month Fixed Term Contract

Job Description

Title: Finance Systems Support Analyst – 12 Month Fixed Term Contract

Company Name: MinterEllison

Vacancy: 3

Job Location: Sydney, CBD, Inner West & Eastern Suburbs

Employment Status: Full Time

MinterEllison is renowned as one of Asia Pacific's leading legal practices. What sets us apart is  we are driven by a strong sense of purpose: we endeavour to build authentic and enduring relationships with our clients, our people and our communities.  Through our leading-edge innovation and our collaborative legal and consulting specialists, MinterEllison is redefining the boundaries of what it means to be a law firm.

MinterEllison was placed in the top 25 best workplaces in Australia and in LinkedIn’s 25 Top Companies in Australia for 2019—the highest ranking of any law firm.

The Team

The Finance Support and Training team plays a critical role in supporting the firm to most efficiently and effectively use the firm's finance system (Elite 3E) software to meet business requirements.

This role is the primary interface between the Finance systems team and all users of Elite 3E at MinterEllison.  This position will report directly to the Support and Training Manager to ensure the effective operations of Elite 3E and achieve new project deadlines.  It is initially a 12 month fixed term contract, and can be based in either our Sydney or Brisbane office location.  

Your Role

The Finance Systems Support Analyst will be responsible for providing help desk support within agreed SLAs, and delivering training and system enhancements responsively to address issues highlighted by support requests.  This includes the ongoing development of training documentation and delivery and the provision of expert user support. 

  • Provide responsive, client focused, first tier systems support through investigation, diagnosis and rectification of issues
  • Assist with identifying, classifying and escalating issues to second tier support
  • Provide excellent finance and billing support to front end users
  • Analyse user requirements and identify knowledge gaps in user skills and knowledge and provide specific training as required
  • Co-ordinate with other members of the Finance Support and Training Team to ensure that the Help Desk is adequately staffed and systems support activities are equitably distributed throughout the team
  • Conduct system testing and co-ordinate UAT efforts for ongoing system improvements
  • Develop, modify and deliver on-going training modules specific to the needs of MinterEllison and evaluate the efficiency of those modules
  • Maintain training materials, including documentation of all business processes (including policies, procedures, forms, workflow, integrations, formats/templates, associated reports and notifications)
  • Apply internal standards to all analysis, designs and documentation
  • Provide local Financial Services support including general and trust receipting (as needed), after-hours support for time zone coverage (where applicable) and billing support for end of month

More About You

We welcome applicants who have:

  • At least 5 years functional business experience, demonstrating strong working knowledge of a legal or professional services environment
  • Experience in system support and training
  • Experience in working with critical finance management systems, preferably Elite 3E or other legal practice management systems
  • Experience presenting technical information in a way that is easy to understand
  • Strong analytical and investigative skills

Who We Are

Diversity is one of the five elements that underpin our firm's purpose and informs the way we work internally and with our clients. An inclusive workplace environment is critical to leveraging the impact this diversity brings to all that we do each day. MinterEllison has been recognised as a WGEA Employer of Choice for Gender Equality in Australia for the past 11 years and has been recognised as both a Gold (2019) and Silver (2018 and 2020)  Employer in the Australian Workplace Equality Index (AWEI).

We believe that agile workplaces can be instrumental in delivering increased levels of productivity. At MinterEllison we support our people to maintain a healthy balance between the demands of work, life and family.  We have a wide range of social, financial and health benefits to support your wellbeing including free gym membership.

How To Apply

We prefer to deal with you directly, so please submit your CV and cover letter for consideration by clicking on the 'Apply' button below. If you would like further information, please contact Clare Odell on 02 9921 8747 for a confidential discussion.

Agency submissions will not be accepted without prior express approval from the MinterEllison recruitment team. All agency candidates must be submitted through our on-line portal to be valid.

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