Title: International Business Patron Account Controller
Company Name: SKYCITY Adelaide
Job Location: Australia, South Australia, Adelaide, adelaide
Employment Status: Full Time
Are you someone with a keen eye for detail and a head for numbers? Mix that with exceptional levels of customer service and this could be the next role for you! A great opportunity has arisen to work within our International Business team as a Patron Account Controller.
So... what does the role look like...
As an International Business Patron Account Controller, you'll be facilitating and coordinating funds, credits and payments for SkyCity International Business patrons. Building solid relationships with our patrons is vital in this role as is the ability to communicate and liaise with internal departments positively. Day to day, you'll be conducting credit checks, managing cash cheque facility applications along with debt management and will be confident making decisions using compliance standards. Conducting gaming payments as well as maintaining records and pulling together regular reports for key stakeholders are also key responsibilities of this role. You will assist with streamlining IB patron account processes in Adelaide so that they are, to the extent possible, aligned with the New Zealand processes, whilst complying with South Australian Gaming regulations. This role has directly reports to our International Business Commercial Manager.
What will you look like...
Ideally you'll have Casino experience and compliance knowledge together with a solid understanding of AML laws either from your experience in the casino or from a banking background. You will also have familiarity with funds related processes such as online activity, TT's, bank cheques and RX rates. You'll be someone with high levels of attention to detail and be able to manage effectively when under pressure. You'll be a professional with a good balance of being principled in approach yet open to flexibility, firm in your decisions but also reasonable and adaptable where needed. You'll enjoy the art of problem solving and be comfortable working unsupervised; a self-starter with excellent organisational skills. Outstanding levels of customer service come naturally to you and you are known to regularly go out of your way to ensure customer satisfaction is at the top of the agenda.
To get you across the line...
The role works on a rotating roster, so you'll need to be flexible and adaptable with your working hours. You'll be proficient on a PC and have clear and concise communication skills. The ability to converse in the Chinese language would also be a bonus.
What's in it for you...
Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;
It really is an exciting time to be joining SkyCity Adelaide. This is your chance to make your mark, make a difference and together, we can make magic!
At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.