Senior Billing Officer

Job Description

Title: Senior Billing Officer

Company Name: Benergy

Vacancy: 1

Job Location: Australia, Victoria, Melbourne, CBD & Inner Suburbs, southmelbourne

Employment Status: Full Time

The Industry:

Utilities

The Company:

A disruptive energy innovator achieving significant compound growth with a vision to transform energy markets and customer experiences. Based in South Melbourne, the company operates across Australia. The company is known for its engaging and rewarding environment and for its investment in its people to achieve their aspirations.

The Role: 

Reporting to the Head of Billing, Operations and Customer Services, you will be responsible for supporting the day to day function of the Customer Operations team. Your role will be responsible for maintaining transactional excellence in handling BAU/off-cycle billing, billing exception management and bill disputes. To ensure all responsibilities are carried out in an efficient and effective manner, the role will predominately interact and interface with all internal stakeholders and external clients.

You will perform your role with an emphasis on quality, accuracy, timeliness and compliance that drives a process of continuous improvement in practices, outputs and to foster and develop constructive working relationships across the company. The ‘can do, will do’ persona is preferred.

About you:

  1. A happy person that brings cheer to their workplace
  2. Enjoy being part of a great team
  3. Energy Industry experience in same or similar role
  4. An understanding of utilities sector rules & system
  5. Enjoy solving problems and has great attention to detail
  6. Outstanding verbal and written communication skills
  7. Outstanding time management, organisational and interpersonal skills
  8. Self motivated, collaborative team player

Desirable but not essential:

  1. Proficient and knowledgeable in the Energy Billing Systems and CRMs 
  2. Understanding of MySQL and BI tools
  3. Proficiency in MSATS

 

Benefits: 

  • Working with great people 
  • Significant career progression in a high growth company
  • Diverse and inclusive. When we bring all values and perspectives to the table and give everyone a voice, we foster an inclusive environment for our employees which empowers us to be more innovative for our customers

 

If this sounds like you, Apply now!

 

This is an immediate start role. Please submit your interest with a cover letter and your resume before 14 May 2021.

Read Before Apply

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