Service Advisor, Melbourne

Job Description

Title: Service Advisor, Melbourne

Company Name: Tesla

Vacancy: 1

Job Location: Melbourne, CBD & Inner Suburbs

Employment Status: Full Time

Service Advisor, Melbourne

The Role

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  This position is located at our Service Centre; however, the role will require travel as needed and directed by management.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office

__________________________________________________________
Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

The Role

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  This position is located at our Service Centre; however, the role will require travel as needed and directed by management.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office

__________________________________________________________
Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

Similar Jobs

More Jobs

CRM Account Support

View

Triple Zero Emergency Call-Takers

View

Customer Service Team Leader

View

Customer Service

View

Inbound Appointment Setter - Immediate Start!

View

Customer Service Facilitator

View

Storage Consultant / Customer Service (Coffs Harbour,NSW)

View

Client Support Consultant - Customer Service

View

Customer Service Officers (Case Management)

View

Outbound Care Advice Consultant

View

Customer Service Officer | Temp-Perm

View

Service Advisor/Customer service

View

Graduate | Sales Development Coordinator | Well Established Organisation

View

Member Contact Consultant

View

Customer Experience Specialist

View

Learning Facilitator (12 month fixed term contract)

View

Collections Officer - Field (RCO010)

View

Client Services Executive

View

Trainee Claims Case Manager

View

Customer Service Officer - Dandenong South VIC

View

Customer Service/Retail Officer - Full Time ($60k Package)

View

Member Services Consultant

View

Collections Officer - Field (RCO010)

View

Customer Service & Sales - Education

View

SMB Service Consultant

View

Customer Assist Consultant

View

Spark Representative- Auckland & Christchurch (Fixed term)

View

Delivery Driver

View

Customer Service Officer - Casual for 3-6 months

View

Employer Relations Officer

View

Escalations Manager

View

Customer Care Consultant

View

Contact Centre Agent

View

Telemarketer

View

Customer Service Operator (Expression of Interest)

View

Client Service Officer

View

Employment Consultant - DES

View

Customer Service Officer

View

Customer Service/Team Administrator

View

Thrifty Car Rental - Rental Sales Officer

View