Technical Support (CPA qualified or Assistant Accountant)

Job Description

Title: Technical Support (CPA qualified or Assistant Accountant)

Company Name: MYOB

Vacancy: 2

Job Location: Australia, Victoria, Melbourne, CBD & Inner Suburbs, melbourne

Employment Status: Full Time

MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don't want you to simply 'fit' into our already established culture, we want you to come and add to it, and make it even better!

The opportunity
Join a team dedicated towards upskilling our customers around our highly regarded Practice solutions and online business tools. The relationship between advisors and their customers is essential to success now and in the future, so come and help us pave the way forward!

The role
Using your well-honed experience in all things Accounting, step into a role where you provide high-quality, responsive technical and application support service for MYOB customers and accredited Business Partners.

Daily responsibilities include:

  • Provide amazing support and accounting expertise to the Support team in all activities relating to the support of MYOB Practice customers and MYOB customers utilising phone, email, and self-service tools for current and future products.
  • Ensure escalations are dealt with in a timely manner.
  • Mentor Customer Support Representatives.
  • Involved in the testing of new releases to test usability of the product and troubleshoot for any potential defects.
  • Assist or advise the support team leader on training or operational requirements and perceived gaps.

What you will bring

  • Tertiary qualification in Accounting or IT industry.
  • Sound experience in using MYOB software.
  • A firm understanding of accounting principles and how they relate to MYOB software.
  • Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications.
  • Excellent communication skills and rapport building ability.

What else do you need to know?
This is an excellent opportunity to utilise your Accounting experience in an exciting new capacity to achieve benefits like better work/life balance, newfound connections and flexibility in your day.

If you want to work and collaborate where opinions are valued and your ideas can make a difference, you should work at MYOB.

We are an equal opportunity employer and value diversity at our company.

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